Shipping Policy

Last updated: August 21, 2026

At Virelo Home, we want your order to arrive safely and without unnecessary fuss. Here’s everything you need to know about shipping.

Processing Times

Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you’ll receive a confirmation email with tracking information where available.

Delivery Times

Estimated delivery times are:

• UK/US: 3–5 business days
• International: 14-21 business days

Please note that delivery times are estimates and can occasionally take longer due to courier delays, customs, weather or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location and order.

From time to time, we may offer free shipping promotions. Any applicable offers will be clearly stated on our website.

Tracking

Where tracking is available, you’ll receive your tracking details by email once your order has been dispatched.

If your tracking information hasn’t updated for several days, please allow a little extra time before contacting us—couriers occasionally like to keep us guessing.

Incorrect or Incomplete Addresses

Please make sure your delivery address is correct before completing your order. Virelo Home cannot be held responsible for delays or additional costs caused by an incorrect or incomplete address.

Delayed or Missing Orders

If your order hasn’t arrived within the estimated delivery timeframe, please contact us at haddad-a1@outlook.com with your order number and we’ll be happy to look into it.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged item and packaging. We’ll assess the issue and work with you on an appropriate solution.

International Orders

International customers may be responsible for customs duties, import taxes or other fees charged by their country. These charges are outside Virelo Home’s control and, where applicable, are the customer’s responsibility.

Questions?

If you have any questions about shipping, please contact us at haddad-a1@outlook.com.

Thank you for shopping with Virelo Home.